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<em>Meta-research on crisis communication: 24 years of research in Public Relations Review (2000\u20132023)<\/em>\u3002<br>\u4f5c\u8005\u4ee5 <em>Public Relations Review<\/em> 2000\u20132023 \u5e74\u95f4\u7684 391 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management\u3002\u672a\u6765\u7814\u7a76\u5e94\u628a\u4e8c\u8005\u6574\u5408\u8d77\u6765\uff0c\u5f62\u6210\u66f4\u5b8c\u6574\u7684\u7ec4\u7ec7\u5371\u673a\u7406\u89e3\u3002<\/p>\n\n\n\n<p>\u6211\u53cd\u800c\u89c9\u5f97\uff0c\u8fd9\u4e2a\u5c40\u9650\uff0c\u521a\u597d\u8bf4\u660e\u4e86\u4e2d\u56fd\u4f01\u4e1a\u4eca\u5929\u771f\u6b63\u7684\u7f3a\u53e3\u3002<\/p>\n\n\n\n<p>\u56e0\u4e3a\u5f88\u591a\u4f01\u4e1a\u73b0\u5728\u62e5\u6709\u7684\u8d44\u6e90\uff0c\u4e3b\u8981\u662f\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u4f1a\u5199\u58f0\u660e\u7684\u4eba<\/li>\n\n\n\n<li>\u4f1a\u8054\u7cfb\u5a92\u4f53\u7684\u4eba<\/li>\n\n\n\n<li>\u4f1a\u505a\u8206\u60c5\u76d1\u6d4b\u7684\u4eba<\/li>\n\n\n\n<li>\u4f1a\u7ed9\u6cd5\u5f8b\u5ba1\u6838\u610f\u89c1\u7684\u4eba<\/li>\n\n\n\n<li>\u4f1a\u6267\u884c\u53d1\u5e03\u52a8\u4f5c\u7684\u4eba<\/li>\n<\/ul>\n\n\n\n<p>\u8fd9\u4e9b\u90fd\u91cd\u8981\u3002<br>\u4f46\u8fd9\u4e9b\u8d44\u6e90\u5e76\u4e0d\u4f1a\u81ea\u52a8\u62fc\u6210\u4e00\u5957\u5371\u673a\u6cbb\u7406\u80fd\u529b\u3002<\/p>\n\n\n\n<p>\u6211\u89c1\u8fc7\u4e00\u4e2a\u771f\u5b9e\u6848\u4f8b\uff1a<br>\u4f01\u4e1a\u9047\u5230\u8d1f\u9762\u540e\uff0c\u516c\u5173\u8fde\u591c\u5199\u4e86\u56de\u5e94\uff0c\u6cd5\u52a1\u628a\u98ce\u9669\u8bcd\u90fd\u5220\u6389\u4e86\uff0c\u5a92\u4ecb\u4e5f\u51c6\u5907\u597d\u4e86\u6c9f\u901a\u540d\u5355\uff0c\u8001\u677f\u8981\u6c42\u7b2c\u4e8c\u5929\u4e00\u65e9\u5fc5\u987b\u53d1\u3002<\/p>\n\n\n\n<p>\u5355\u770b\u6bcf\u4e00\u6b65\uff0c\u90fd\u6ca1\u6bdb\u75c5\u3002<\/p>\n\n\n\n<p>\u4f46\u6ca1\u6709\u4eba\u56de\u7b54\u6700\u5173\u952e\u7684\u95ee\u9898\uff1a<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u8fd9\u4ef6\u4e8b\u5230\u5e95\u662f\u666e\u901a\u8206\u60c5\uff0c\u8fd8\u662f\u76d1\u7ba1\u654f\u611f\u4e8b\u4ef6\uff1f<\/li>\n\n\n\n<li>\u8fd9\u6b21\u6700\u4f18\u5148\u8981\u7a33\u4f4f\u7684\u662f\u516c\u4f17\u3001\u6e20\u9053\uff0c\u8fd8\u662f\u4e3b\u7ba1\u90e8\u95e8\uff1f<\/li>\n\n\n\n<li>\u8fd9\u4efd\u56de\u5e94\u53d1\u51fa\u53bb\u4e4b\u540e\uff0c\u5ba2\u670d\u3001\u533a\u57df\u56e2\u961f\u3001\u7ecf\u9500\u5546\u6709\u6ca1\u6709\u540c\u6b65\u53e3\u5f84\uff1f<\/li>\n\n\n\n<li>\u5982\u679c\u5e73\u53f0\u7ee7\u7eed\u8ffd\u95ee\uff0c\u7b2c\u4e8c\u8f6e\u8bf4\u4ec0\u4e48\uff1f<\/li>\n<\/ul>\n\n\n\n<p>\u7ed3\u679c\u5c31\u662f\uff1a\u7b2c\u4e00\u6761\u53d1\u5f97\u5f88\u5feb\uff0c\u540e\u9762\u5374\u4e00\u8def\u88ab\u52a8\u3002<\/p>\n\n\n\n<p>\u6240\u4ee5\uff0c\u4f01\u4e1a\u771f\u6b63\u7a00\u7f3a\u7684\uff0c\u4e0d\u662f\u5355\u4e00\u6c9f\u901a\u80fd\u529b\uff0c\u800c\u662f\u66f4\u4e0a\u4f4d\u7684\uff1a<\/p>\n\n\n\n<p><strong>\u58f0\u8a89\u51b3\u7b56\u80fd\u529b\u3002<\/strong><\/p>\n\n\n\n<p>\u8fd9\u79cd\u80fd\u529b\uff0c\u81f3\u5c11\u5305\u62ec\u56db\u5c42\uff1a<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. \u5206\u7ea7\u5224\u65ad\u80fd\u529b<\/strong><\/h3>\n\n\n\n<p>\u4e0d\u662f\u6240\u6709\u8d1f\u9762\u90fd\u503c\u5f97\u540c\u7b49\u7ea7\u54cd\u5e94\u3002<br>\u6295\u8bc9\u3001\u8206\u60c5\u3001\u4e8b\u6545\u3001\u8d28\u91cf\u4e8b\u4ef6\u3001\u76d1\u7ba1\u4e8b\u4ef6\uff0c\u770b\u4e0a\u53bb\u90fd\u53ef\u80fd\u5728\u7f51\u4e0a\u53d1\u9175\uff0c\u4f46\u5904\u7406\u903b\u8f91\u5b8c\u5168\u4e0d\u540c\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. \u7ec4\u7ec7\u534f\u540c\u80fd\u529b<\/strong><\/h3>\n\n\n\n<p>\u5371\u673a\u4e0d\u662f\u67d0\u4e00\u4e2a\u90e8\u95e8\u5355\u6253\u72ec\u6597\u3002<br>\u6210\u719f\u4f01\u4e1a\u4e00\u51fa\u4e8b\uff0c\u9a6c\u4e0a\u5f62\u6210\u5c0f\u578b\u51b3\u7b56\u5355\u5143\uff1a\u8c01\u7ba1\u4e8b\u5b9e\uff0c\u8c01\u7ba1\u884c\u52a8\uff0c\u8c01\u7ba1\u6cd5\u52a1\u8fb9\u754c\uff0c\u8c01\u7ba1\u5916\u90e8\u8868\u8fbe\uff0c\u8c01\u505a\u603b\u534f\u8c03\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. \u5206\u5c42\u6c9f\u901a\u80fd\u529b<\/strong><\/h3>\n\n\n\n<p>\u540c\u4e00\u4ef6\u4e8b\uff0c\u8981\u5bf9\u4e0d\u540c\u5bf9\u8c61\u8bf4\u4e0d\u540c\u5c42\u6b21\u7684\u8bdd\uff1a<br>\u5bf9\u516c\u4f17\u8bb2\u6001\u5ea6\u548c\u52a8\u4f5c\uff0c\u5bf9\u76d1\u7ba1\u8bb2\u4e8b\u5b9e\u548c\u8d23\u4efb\u8fb9\u754c\uff0c\u5bf9\u5458\u5de5\u8bb2\u7eaa\u5f8b\u548c\u53e3\u5f84\uff0c\u5bf9\u5ba2\u6237\u8bb2\u8865\u6551\u548c\u627f\u8bfa\u3002<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. \u4fee\u590d\u4e0e\u6cbb\u7406\u80fd\u529b<\/strong><\/h3>\n\n\n\n<p>\u5f88\u591a\u4f01\u4e1a\u53ea\u60f3\u201c\u628a\u8fd9\u4e00\u6ce2\u625b\u8fc7\u53bb\u201d\u3002<br>\u4f46\u771f\u6b63\u6210\u719f\u7684\u4f01\u4e1a\u4f1a\u8ffd\u95ee\uff1a<br>\u8fd9\u6b21\u66b4\u9732\u7684\u662f\u4ea7\u54c1\u95ee\u9898\u3001\u4f9b\u5e94\u94fe\u95ee\u9898\u3001\u52a0\u76df\u7ba1\u7406\u95ee\u9898\uff0c\u8fd8\u662f\u5185\u90e8\u6388\u6743\u673a\u5236\u95ee\u9898\uff1f<\/p>\n\n\n\n<p>\u5982\u679c\u53ea\u662f\u628a\u70ed\u5ea6\u538b\u4e0b\u53bb\uff0c\u800c\u6ca1\u6709\u628a\u7ed3\u6784\u95ee\u9898\u4fee\u6389\uff0c\u8fd9\u6b21\u5371\u673a\u53ea\u662f\u88ab\u63a8\u8fdf\uff0c\u4e0d\u662f\u88ab\u89e3\u51b3\u3002<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>\u4e03\u3001\u6211\u901a\u5e38\u4f1a\u8ba9\u4f01\u4e1a\u5148\u505a\u4e09\u4ef6\u4e8b<\/strong><\/h2>\n\n\n\n<p>\u5728\u5371\u673a\u73b0\u573a\uff0c\u6211\u901a\u5e38\u4f1a\u4f18\u5148\u5e2e\u52a9\u4f01\u4e1a\u5b8c\u6210\u4e09\u4ef6\u4e8b\uff1a<\/p>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>\u6536\u62e2\u4e8b\u5b9e\u94fe<\/strong><br>\u628a\u4fe1\u606f\u533a\u5206\u4e3a\u5df2\u77e5\u3001\u672a\u77e5\u3001\u5f85\u9a8c\u8bc1\uff0c\u5148\u628a\u6df7\u4e71\u538b\u7f29\u6210\u53ef\u5224\u65ad\u7684\u4fe1\u606f\u6846\u67b6\u3002<\/li>\n\n\n\n<li><strong>\u5efa\u7acb\u6700\u5c0f\u51b3\u7b56\u5355\u5143<\/strong><br>\u660e\u786e\u8c01\u8d1f\u8d23\u4e8b\u5b9e\u3001\u8c01\u8d1f\u8d23\u52a8\u4f5c\u3001\u8c01\u8d1f\u8d23\u6cd5\u52a1\u8fb9\u754c\u3001\u8c01\u8d1f\u8d23\u5916\u90e8\u8868\u8fbe\u3001\u8c01\u505a\u603b\u534f\u8c03\u3002<\/li>\n\n\n\n<li><strong>\u786e\u5b9a\u53d1\u58f0\u8fb9\u754c\u4e0e\u884c\u52a8\u8282\u594f<\/strong><br>\u5148\u51b3\u5b9a\u54ea\u4e9b\u80fd\u8bf4\u3001\u54ea\u4e9b\u6682\u65f6\u4e0d\u80fd\u8bf4\u3001\u54ea\u4e9b\u5bf9\u8c61\u8981\u5148\u5b89\u987f\u3001\u54ea\u4e9b\u5e73\u53f0\u4e0d\u8981\u4e3b\u52a8\u70b9\u71c3\u3002<\/li>\n<\/ol>\n\n\n\n<p>\u8fd9\u4e09\u6b65\u5b8c\u6210\u4e4b\u540e\uff0c\u540e\u9762\u7684\u58f0\u660e\u624d\u6709\u610f\u4e49\u3002<br>\u5426\u5219\uff0c\u58f0\u660e\u53ea\u662f\u628a\u6df7\u4e71\u5199\u6210\u4e86\u6587\u672c\u3002<\/p>\n\n\n\n<hr 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